Who we are
Argenteum is a private concierge based in Cape Town, South Africa. For POPIA purposes, Argenteum is the responsible party for the personal information described here. You can reach our Information Officer at privacy@argenteum.co.za.
What this website collects
Nothing, unless you write to us. This website sets no cookies, runs no analytics or advertising trackers, and loads nothing from other companies. Our hosting provider, Cloudflare, processes basic technical data such as IP addresses to deliver the site and protect it from attack.
What we hold when you contact us
- Your name and contact details, and the content of your messages.
- For guests: travel dates, preferences and the details needed to arrange your stay.
- For partners: your business details, services, insurance and references.
We collect only what we need to arrange what you have asked for. We never ask for more.
How we use it
We use your information to reply to you, arrange and manage your stay or partnership, keep your preferences on file if you ask us to, and meet our legal obligations. We do not sell personal information, and we never use guest details for publicity.
Who we share it with
We share only what each provider needs to deliver part of your arrangements, such as an aviation operator, a residence, a wine estate or a protection firm. Each is bound to confidentiality. We may also disclose information where the law requires it.
Information sent outside South Africa
Our email and business systems may store information on servers outside South Africa. Where this happens, we use providers bound by data protection standards comparable to POPIA, as section 72 of the Act requires.
How long we keep it
We keep personal information only as long as we need it for the purpose it was collected for, or as the law requires. Retainer guests may ask us to keep their preferences between visits, and may ask us to delete them at any time.
How we protect it
Access is limited to the people who need it, accounts are protected with two-factor authentication, and this website is served over encrypted connections only.
Your rights
You may ask to see the personal information we hold about you, to have it corrected or deleted, or to object to how we use it. Write to privacy@argenteum.co.za and we will respond promptly. If you are not satisfied, you may complain to the Information Regulator of South Africa at inforegulator.org.za.
Marketing
We do not send marketing messages to anyone who has not agreed to receive them, and every message we send includes a simple way to stop.
Changes
If this notice changes, the new version will appear on this page with a new date.